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Damn good support. (Read 254 times)
Dec 1st, 2004 at 11:15am

eno   Offline
Colonel
Why you shouldn't light
your farts!!
Derbyshire UK

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I've been having problems lately with my DVD+RW ... it wasn't reading  come discs  and was unable to write to others. The problem was fairly inconsistent and therefore unpredictable, it would read a disc one minute and not the next, it would write to a disc then not read from it  etc, etc, etc.

After a few days trying  different bits and bobs, yesterday I bit the bullet and emailed Dell. FOOL!! I hear you all shouting.  You won't hear anything for weeks!!! Well to be quite honest I didn't think I would either. So to my suprise when I opened my Inbox this morning there was a reply. With several useful suggestions, including the ones I had already tried but several more that I didnt even know about. Links to the relevent Knowledge base articles were included, so no need to go searching.

The upshot is that after a bit of bios/registry tweeking and a bit of uninstalling/reinstalling ..... everything seems to be working. I'll give it a bit of time before I will commit to it working 100% .... but hey ho thats computers for you.

cheers
A happy with Dell email support  puppy
eno


 

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Reply #1 - Dec 1st, 2004 at 11:50am

ozzy72   Offline
Global Moderator
Pretty scary huh?
Madsville

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Nice to hear something positive. Obviously Dell have got over the tricky "customer what?" stage.
Glad to hear all is well now Eno Wink So when can you run off those Swedish movies for me? Grin Grin Grin
 

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There are two types of aeroplane, Spitfires and everything else that wishes it was a Spitfire!
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Reply #2 - Dec 1st, 2004 at 12:00pm

eno   Offline
Colonel
Why you shouldn't light
your farts!!
Derbyshire UK

Posts: 7802
*****
 
You're in enough trouble for practicing the christmas car ballet... I wouldn't want you compounding it by watching smut Wink Wink Tongue Grin
 

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Reply #3 - Dec 1st, 2004 at 12:14pm

ozzy72   Offline
Global Moderator
Pretty scary huh?
Madsville

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Whats smutty about Volvo Engine Maintenance for Beginners? Grin Grin Grin
 

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There are two types of aeroplane, Spitfires and everything else that wishes it was a Spitfire!
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Reply #4 - Dec 1st, 2004 at 6:37pm

Politically Incorrect   Offline
Colonel
Personal opinion given
free of charge!
Williamsport, PA

Gender: male
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Quote:
Whats smutty about Volvo Engine Maintenance for Beginners? Grin Grin Grin


Nothing unless written like this:

Vulva Maintenance for Beginners  Lips Sealed Grin
 
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Reply #5 - Dec 1st, 2004 at 8:06pm

Jared   Offline
Colonel
I'd rather be flying...
Uniontown, Ohio

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ah, I heard the word, I'm here now! Smiley
 
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Reply #6 - Dec 2nd, 2004 at 4:12am

eno   Offline
Colonel
Why you shouldn't light
your farts!!
Derbyshire UK

Posts: 7802
*****
 
Quote:
ah, I heard the word, I'm here now! Smiley


Calm down Jared .......... we don't want you embaressing yourself again.
 

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Reply #7 - Dec 4th, 2004 at 9:03am

congo   Offline
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Make BIOS your Friend
Australia

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<<<<<<<<<--------------  Tongue

See my pic? It's a Dell!  Grin
 

...Mainboard: Asus P5K-Premium, CPU=Intel E6850 @ x8x450fsb 3.6ghz, RAM: 4gb PC8500 Team Dark, Video: NV8800GT, HDD: 2x1Tb Samsung F3 RAID-0 + 1Tb F3, PSU: Antec 550 Basiq, OS: Win7x64, Display: 24" WS LCD
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Reply #8 - Dec 4th, 2004 at 6:32pm

Politically Incorrect   Offline
Colonel
Personal opinion given
free of charge!
Williamsport, PA

Gender: male
Posts: 3915
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All I can say about Dell is that right now I like mine.
It is the first computer I have owned and I had many problems in the beggining. Upgrade various parts and now it is running good.
What I can say is that I will never buy another! Reason being is that now that I'm no longer a computer virgin I realize that for the amount of money I put into this one I could have built a two computers that are better.
I was shocked to learn that even though this computer is all but two years old many parts inside were at least 8-10 years old. I find selling a "new" computer with outdated hardware is a rip off and wrong. But however if I had a choice of Dell or Emachines, the Dell is the one Grin

But because of the many friends here, and mainly Congo I have seen my errors and learned from them. I now know what it is I really want a machine to do and am getting ready to build my own. And trust me if I would have found this place and did more homework I probably would have never bought a pre-built system!

I can honestly say that I have learned more from the people here than listening to the "computer experts" at the local store. This is what big computer corporations need to do is hire the casual computer geek for customer service, not people who are "trained", it is the geek that can solve problems, the "trained" are only capable of reading from a instruction manual, or the same pop up help menu available on your very own computer Wink
 
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