Simviation Forum - Idiots...

Reply #15 - Nov 28^th, 2009 at 5:32am

Hagar Offline
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Tai-2 wrote on Nov 28^th, 2009 at 1:02am:

Here are some of my encounters with idiots-
Not to long ago when trying to fix my ports. I called in to AT&T and got a nice person named Jessica who got me on my way to fixing the problem, she could not help me get my problem fixed because someone was on the "supose to be host" computer.(i am host somehow even though I am using an adaptor to the router/modem)
I get stuck with timed out ports I call, someone named R________ answers. And I told her the account phone number, she loses it and ask me to say it again "Oh, it was right in front of me this entire time(two seconds really) I tell them my problem with my ports timing out and her response as tech support for at&t:
I am sorry but I do not understand what you are trying to say, hold on while I go get someone else... ... ... ... ... ... ... Hi, hold on one second ... ... ... ... ... ... ... Hi thank you for holding hold on one second... ... ... ... ... ... ... Hi, the adv tech support said we cannot help you with your ports, it is a router problem(the modem fixed most of my ports)
Another one was with Dell... I try to get support with getting my spare star up disc(I get one back up for free) and first I get CS, i tell them about my problem. Oh sir, your warranty has expired, would you like to buy our North American service? I said no I need my disc... I am taken to tech support for some odd reason, they go like wtf why is h here:| and this goes on for about 30 minutes of them telling me my warranty is expired and that I need it to get any more tech support(not the disc tho) and I never even mentioned I wanted their support. :|
Whew so much typing for these idiot(s) (incase s/he/they happen to be the same people/person some how).

In my experience call centre operatives are programmed to deal with specific problems. Unless you're very lucky to get through to the right person they cannot handle anything out of the ordinary. Another problem is the length of time it takes to get through to the department you wish to speak to. By the time you manage to speak to a real live human being your temper is frayed & you're ready to vent your spleen on the nearest target, the unfortunate operative. For some strange reason their employers (usually large corporations) fail to understand that this is the cause of so much frustration & bad temper of the average customer when dealing with their so-called "support departments".

PS. By coincidence I just rang BT to query my bill. Much to my surprise I got through to someone who understood what I was trying to tell her & immediately dealt with the problem. However, this was after several minutes of pressing buttons & listening to annoying pre-recorded messages. Hearing the same thing repeated several times starts to get a tad annoying. Angry

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Reply #16 - Nov 28^th, 2009 at 12:33pm

Tai-2 Offline
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Georgia

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Posts: 702

Hagar wrote on Nov 28^th, 2009 at 5:32am:

Tai-2 wrote on Nov 28^th, 2009 at 1:02am:

Here are some of my encounters with idiots-
Not to long ago when trying to fix my ports. I called in to AT&T and got a nice person named Jessica who got me on my way to fixing the problem, she could not help me get my problem fixed because someone was on the "supose to be host" computer.(i am host somehow even though I am using an adaptor to the router/modem)
I get stuck with timed out ports I call, someone named R________ answers. And I told her the account phone number, she loses it and ask me to say it again "Oh, it was right in front of me this entire time(two seconds really) I tell them my problem with my ports timing out and her response as tech support for at&t:
I am sorry but I do not understand what you are trying to say, hold on while I go get someone else... ... ... ... ... ... ... Hi, hold on one second ... ... ... ... ... ... ... Hi thank you for holding hold on one second... ... ... ... ... ... ... Hi, the adv tech support said we cannot help you with your ports, it is a router problem(the modem fixed most of my ports)
Another one was with Dell... I try to get support with getting my spare star up disc(I get one back up for free) and first I get CS, i tell them about my problem. Oh sir, your warranty has expired, would you like to buy our North American service? I said no I need my disc... I am taken to tech support for some odd reason, they go like wtf why is h here:| and this goes on for about 30 minutes of them telling me my warranty is expired and that I need it to get any more tech support(not the disc tho) and I never even mentioned I wanted their support. :|
Whew so much typing for these idiot(s) (incase s/he/they happen to be the same people/person some how).

In my experience call centre operatives are programmed to deal with specific problems. Unless you're very lucky to get through to the right person they cannot handle anything out of the ordinary. Another problem is the length of time it takes to get through to the department you wish to speak to. By the time you manage to speak to a real live human being your temper is frayed & you're ready to vent your spleen on the nearest target, the unfortunate operative. For some strange reason their employers (usually large corporations) fail to understand that this is the cause of so much frustration & bad temper of the average customer when dealing with their so-called "support departments".

PS. By coincidence I just rang BT to query my bill. Much to my surprise I got through to someone who understood what I was trying to tell her & immediately dealt with the problem. However, this was after several minutes of pressing buttons & listening to annoying pre-recorded messages. Hearing the same thing repeated several times starts to get a tad annoying. Angry

True about that, but I called the tech support number and tried getting support on the modem them gave me(so i could open the ports)
But anyways, if your a tech support and cannot give tech support on the product you gave the customer and you need to call one of the highly advance techs to tell you a lie and that at&t cannot help me me... Then that is sad...

And lucky you....
In my entire time calling At&T one girl knew everything I needed to know.
In my one time calling Dell, Ihad someone who spoke English better than me(and it is my first language) and every time I chat with Dell(problem fixed within one hour)

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Reply #17 - Nov 28^th, 2009 at 11:29pm

Jeff.Guo Offline
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Hello!

Posts: 283

-Crossfire- wrote on Nov 27^th, 2009 at 12:27am:

Why is that funny? I hope someone here has a deaf family member, so they can put you in your place. Stupid kid.

Were you molested as a child?

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