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Windows XP Pro: Failure to shut down... (Read 708 times)

Feb 2^nd, 2007 at 1:24pm

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

Hello Lads.

Here is a strange one... Shocked

Shocked

...!

Over the past couple of weeks my XP constantly refuses to close down correctly after being in use for a number of hours.

I press the Start Button to gain access to the "Shut Down" option window.
Pressing the pop-up "Shut Down" causes the computer to freeze with a blank screen, (no Icons).
Only the mouse pointer responds when the mouse is moved.

The "Task Manager" can be accessed with Ctr+Alt+Delete but any attempt to close the computer down from there by any method results in a complete freeze of everything, and the computer can only then be shut down from the Power button, or restarted via the Reset button, after which the computer can then be shut down normally by the usual method.

Note: The Task Manager shows no unusual program activity being performed by the Processor....(all Processes are zero activity, apart from any mouse movement).

A virus scan shows nothing unusual, and Spybot shows no mail-ware, spy-ware, etc.

The only thing I can think of, is that something important has changed in the Windows Main Directory, preventing a proper shut-down procedure being accomplished from the Start Button.

Any ideas, Chaps...?

Paul... Cool

Cool

...!

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #1 - Feb 2^nd, 2007 at 1:31pm

ozzy72 Offline
Global Moderator
Pretty scary huh?
Madsville

Gender:
Posts: 37122

It might be some crossed wires in the registry. When did you last scan and clean it Paul?

There are two types of aeroplane, Spitfires and everything else that wishes it was a Spitfire!

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Reply #2 - Feb 2^nd, 2007 at 1:42pm

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

ozzy72 wrote on Feb 2^nd, 2007 at 1:31pm:

It might be some crossed wires in the registry. When did you last scan and clean it Paul?

Hi Mark...

I regularly do a Registry sort-out with the help of Norton's SystemWorks "Registry Sorter-Outer", but that doesn't cure the present problem, which is a recent occurrence... Cry

Cry

...!
...arse...!

Paul... Wink

Wink

...!

P.S. As a matter of interest, is it possible to perform a Windows XP install OVER the existing Windows XP installation, to correct any errors...?

(It was possible in Windows '98)... Wink

Wink

...!

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #3 - Feb 2^nd, 2007 at 2:28pm

ozzy72 Offline
Global Moderator
Pretty scary huh?
Madsville

Gender:
Posts: 37122

Paul are you using ZoneAlarm? If so shut that down before shutting down, I seem to recall there was some issue with it...

There are two types of aeroplane, Spitfires and everything else that wishes it was a Spitfire!

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Reply #4 - Feb 2^nd, 2007 at 2:44pm

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

ozzy72 wrote on Feb 2^nd, 2007 at 2:28pm:

Paul are you using ZoneAlarm? If so shut that down before shutting down, I seem to recall there was some issue with it...

Zone Alarm...?

NAH...!

Just popped up into the Bedroom to have a look, and its stopped ticking.
(Needs winding up).

Paul... Cool

Cool

...!

(ZoneAlarm went some time ago).
The only things I have installed recently are aeroplanes for the Sim... Huh

Huh

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #5 - Feb 2^nd, 2007 at 2:53pm

Sir Crashalot Ex Member

It might be a longshot but could it be that your powersupply refuses to shutdown? You say it happens after your PC has been on for a couple of hours. When you shutdown the PC manually (thus resetting the powersupply) and start XP again it works well. So XP knows how to shutdown. Could your powersupply be faulty?

Crash Wink

Wink

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Reply #6 - Feb 2^nd, 2007 at 3:11pm

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

Quote:

It might be a longshot but could it be that your powersupply refuses to shutdown? You say it happens after your PC has been on for a couple of hours. When you shutdown the PC manually (thus resetting the powersupply) and start XP again it works well. So XP knows how to shutdown. Could your powersupply be faulty?

Crash Wink

Wink

Dunno, Crash...

It's a good quality, big power supply, 550 Watts...

The fing is...

When you shut down the computer via the Start menu, a Windows program should start up to automatically sort out any errors and put "things" in their proper place before the 'Puter shuts down on its own...
This doesn't seem to be happening. The magic "sorting-out" program isn't kicking in... Cry

Cry

...!
Mark has suggested Memory problems....
(I am constantly troubled by that, but my 'Puter memory is OK...it being Crucial), which mine isn't... Embarrassed

Embarrassed

...!
I'm having a peek at my Graphics Card speeds and temperature at the mo' to see if the prob lies there...?

Paul...Where am I... Huh

Huh

...?

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #7 - Feb 2^nd, 2007 at 5:36pm

Mushroom_Farmer Offline
Colonel
To the Sooper-Coop Fred
Indiana, USA

Gender:
Posts: 1976

Hi Paul, remember back in Win98 there was a patch that delayed the shut-down process a bit to give programs a chance to close properly? Could this be happening in XP? I know from experience thta IE 6 takes a few minutes to completly shut down after disconnecting from the net.

&&&&"We're just sitting here trying to put our PCjrs in a pile and burn them. And the damn things won't burn. That's the only thing IBM did right with it - they made it flameproof." && Spinnaker Software chairman William Bowman, 1985

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Reply #8 - Feb 3^rd, 2007 at 6:10am

Politically Incorrect Offline
Colonel
Personal opinion given
free of charge!
Williamsport, PA

Gender:
Posts: 3915

Paul are you running Norton AV 2003?
And do you have SP2 installed?

Norton 2003 has been known to cause this

http://support.microsoft.com/?kbid=831431&sd=RMVP

And also SP2 addresses failure to shutdown problems.

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Reply #9 - Feb 3^rd, 2007 at 10:53am

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

Politically Incorrect wrote on Feb 3^rd, 2007 at 6:10am:

Paul are you running Norton AV 2003?
And do you have SP2 installed?

Norton 2003 has been known to cause this

http://support.microsoft.com/?kbid=831431&sd=RMVP

And also SP2 addresses failure to shutdown problems.

Hello Pol... Wink

Wink

...!

Norton System Works 2002 (OEM), with it disabled for a long time, (as best I can), I only use the "System Works" various Tools suite...they are very good... Wink

Wink

...!
Grisoft AVG does all my Anti-Virus "stuff"

Service Pack 2 was installed about a year or so ago....(Thanks to the help of some Sim V Members, bless 'em!).

This annoyance has appeared recently, quite out of the blue, for no reason that I can think of, unless I have accidentally? switched one of the Services off...(Admin?)... Cry

Cry

...!

I get the problem every time I try to shut the 'Puter down now, it can only be done by switching it off at the Power Button-(holding it in for 5 seconds), or at the Mains. (The reset-Button just restarts it again, then the same old problem re-occurs).
...arse...!

Paul... Cool

Cool

...!

Again: Is it possible to install Win XP OVER THE TOP of Win XP to correct any errors or faults...?
A complete, clean re-install of Win XP Pro involves all sorts of problems.... Sad

Sad

...!

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #10 - Feb 3^rd, 2007 at 11:18am

Politically Incorrect Offline
Colonel
Personal opinion given
free of charge!
Williamsport, PA

Gender:
Posts: 3915

Yes it is possible to repair XP.
You can either reinstall or select repair and it will replace any corrupt or damaged files.
i have reinstalled Windows before without it affecting any of my files (programs and such) but I have also reinstalled and it wiped everything out so look on the web for a guide to do it the proper way, I think you want to do it via the recovery console using your XP disc.

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Reply #11 - Feb 4^th, 2007 at 6:50am

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

It's a funny old do...

If I boot up Win XP first thing in the day, and then immediately shut it down via Start>Shut Down, it all works fine, as it should do... Cheesy

Cheesy

...!

...but after a day's browsing, running various programs, etc, and then try and shut down later on, or at the end of the day, then the problem occurs, it's impossible to shut down the computer via the Start Button>Shut Down....everything freezes!

No problems with fans, and case and Chip temperatures, or power supply voltages... Wink

Wink

...!

Very peculiar...!

Paul...(also very peculiar)... Cool

Cool

...!

Politically Incorrect wrote on Feb 3^rd, 2007 at 11:18am:

Yes it is possible to repair XP.
You can either reinstall or select repair and it will replace any corrupt or damaged files.
i have reinstalled Windows before without it affecting any of my files (programs and such) but I have also reinstalled and it wiped everything out so look on the web for a guide to do it the proper way, I think you want to do it via the recovery console using your XP disc.

Hello Pol....

...trubble is...
My Win XP was installed in two separate goes...
1) Win XP SP1 OEM Install.
2) Win XP SP2 Upgrade Disk only.

So inserting my original XP SP1 OEM disk to correct errors in my final installation, it says..."Sorry! No can do", "Your OEM disk SP1 version of XP is too old!"...."Bugger off!"... Shocked

Shocked

...!
...arse...!
LOL...!

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #12 - Feb 4^th, 2007 at 2:02pm

|Alex| Ex Member

Borrow a friends XP SP2 disk Wink

Wink

And before anyone says anything, NO ITS NOT PIRACY!

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Reply #13 - Feb 4^th, 2007 at 4:39pm

Fozzer Offline
Colonel
An elderly FS 2004 addict!
Hereford. England. EGBS.

Posts: 24861

Quote:

Borrow a friends XP SP2 disk Wink

Wink

And before anyone says anything, NO ITS NOT PIRACY!

...I've got Both disks...

Win XP Pro SP1 (OEM), and the SP2 upgrade-only disk.

Inserting the original XP SP 1 disk to correct any errors tells me that the disk I am inserting is "too old", and it refuses to accept it.. Cry

Cry

...!

I would need to un-install my existing Win XP completely, then re-install Win XP SP1, followed by the SP 2 upgrade.
Which I'm trying to avoid...!

Paul... Undecided

Undecided

...!

It's still happening every time I try to shut down... Cry

Cry

...!

Dell Dimension 5000 BTX Tower. Win7 Home Edition, 32 Bit. Intel Pentium 4, dual 2.8 GHz. 2.5GB RAM, nVidia GF 9500GT 1GB. SATA 500GB + 80GB. Philips 17" LCD Monitor. Micronet ADSL Modem only. Saitek Cyborg Evo Force. FS 2004 + FSX. Briggs and Stratton Petrol Lawn Mower...Motor Bikes. Gas Cooker... and lots of musical instruments!.... ...!
Yamaha MO6,MM6,DX7,DX11,DX21,DX100,MK100,EMT10,PSR400,PSS780,Roland GW-8L v2,TR505,Casio MT-205,Korg CX3v2 dual manual,+ Leslie 760,M-Audio Prokeys88,KeyRig,Cubase,Keyfax4,Guitars,Orchestral,Baroque,Renaissance,Medieval Instruments.

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Reply #14 - Feb 4^th, 2007 at 5:23pm

|Alex| Ex Member

Fozzer wrote on Feb 4^th, 2007 at 4:39pm:

Quote:

Borrow a friends XP SP2 disk Wink

Wink

And before anyone says anything, NO ITS NOT PIRACY!

...I've got Both disks...

Win XP Pro SP1 (OEM), and the SP2 upgrade-only disk.

Inserting the original XP SP 1 disk to correct any errors tells me that the disk I am inserting is "too old", and it refuses to accept it.. Cry

Cry

...!

I would need to un-install my existing Win XP completely, then re-install Win XP SP1, followed by the SP 2 upgrade.
Which I'm trying to avoid...!

Paul... Undecided

Undecided

...!

It's still happening every time I try to shut down... Cry

Cry

...!

Exactly Foz, borrow a friend full XP SP2 disk, and try a repair install from that Wink

Wink

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