Simviation Forum - Support?

Apr 4^th, 2006 at 7:56am

CODY614 Offline
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I ask this in general because of some current problems I have had and the way they were dealt with.
And reading here of the problems that other forum members have had.
Just want to know how you feel the direction of "Payware is going"?
Has payware gotten cheezy.....to many developers that just throw a product and hope it works....and have no intention on providing "Help"!
Now dont' get me wrong......I'am not targetting any one in particular!......

Jeff

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Reply #1 - Apr 4^th, 2006 at 9:13am

Crumbso Offline
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We have a forum at Alphasim where people have the opportunity to raise any problems and we allways try to help and work through problems with them.

I've never had a huge problem with other payware companies either.

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Reply #2 - Apr 4^th, 2006 at 9:28am

Mynameisnemo Ex Member

I have to say that the support from alphasim is very helpful and 9 out of 10 times the problem can be found on a previous topic.

Nemo................

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Reply #3 - Apr 4^th, 2006 at 5:52pm

Tom. Offline
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Yes the alphasim support is second 2 none Even though the boss- As phil is on the otherside of the world he still manages to get my redownload my products ready for when i get home from school ( if i send an e-mail in the morning)

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Reply #4 - Apr 4^th, 2006 at 6:11pm

Steve_Iles Offline
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A few months ago I lost my back-DVD of all my payware add-ons. I had most saved to my HD apart from Active Sky.

I had to reformat (long story & yes I did make a back up on my USB pen) and I made a mistake by not backing AS. I fired an email before I went to work and when I got home about 9hrs later there it was a link containg my download.

I was very, very gratefull and replyed saing thank you.

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Reply #5 - Apr 4^th, 2006 at 8:00pm

Crumbso Offline
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Most companies have pretty good support I find maybe some of the bigger companies may have trouble but they all try. Payware is never makes a huge amount of money and is partly based on interest and enthusiasm.

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Reply #6 - Apr 5^th, 2006 at 1:09pm

Ashar Ex Member
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I find some companies (I won't say who in case it starts a flame war)...have pretty good Support...I usually receive responses within 24 hours...at the most...48 hours and no more than that...

&&SS Lazio Website

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Reply #7 - Apr 5^th, 2006 at 1:10pm

SaVas Offline
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I have had no issues with support when I need it and I have a plethora of payware from many companies.

My life is like the movie Office Space

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Reply #8 - Apr 5^th, 2006 at 3:55pm

Lazerbeak Offline
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My experiences with payware companies (however few they may have been) have always been good.

When I was first getting into payware, I sent an e-mail to RealAir asking how their products would affect my FPS, and I got a great, in-depth reply just minutes after sending it. Same goes for Alphasim. After buying Alphasim's F-22, I checked their forums and was pleasantly surprised to find such a helpful and attentive staff there.

&&&&

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Reply #9 - Apr 9^th, 2006 at 8:23am

CODY614 Offline
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Interesting.......

Jeff

Commodore 64&&210 kb Hard Drive&&&&

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