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› Abacus, the biggest joke in payware!
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Abacus, the biggest joke in payware! (Read 791 times)
Sep 8
th
, 2003 at 10:16am
planespotter
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Here is my email to their customer service. Screw them and anymore purchases from this company
"As a previous owner of both FD2 and 3 I'm pretty upset that I have to pay to get this update. Why can't you allow us registered owners to just download the update for 2004 with out getting the new plane.
Some of us just purchased FD3 to help Rich Hogen with his Carrier Application which he sold his right to Abacus. I already had the freeware version prior and have been really disapointed in FD3. The airfiles are piss poor, many people have complained about the FM's and other errors. When I first emailed in I was told there were going to be patches for these errors but have never seen anything.
Rey Lopez did pass on 2 files for me but it only helped 2 of the AC in FD3. Now, after purchasing both FD2 & 3 I have to pay for shipping on a CD where I should be be able to download the file as a previous "registered owner".
With all my other payware purchases for both FS2002 and FS2004 I was always able to just download the update Free of Charge. Lago, FSGenesis, Alpha Sims as well as FSNav all were free updates.
This was strike 3 for me on Abacus and I will post this complaint to the 3-4 major flightsim boards to make sure others do the same.
Pisspoor Customer service in my eyes.
take care,
Dave O'Brien"
they want us previous owners to pay shipping on an update which should be made a download in my eyes. If you bought FD3 after a certain date you have to pay for this update plus shipping:flip:
Users who purchased Flight Deck 3 on or after July 1, 2003* can order the upgrade on CD-ROM for a small shipping charge.
Users who purchased Flight Deck 3 before July 1, 2003 can order the upgrade on CD-ROM for only $15 plus a small shipping charge.
https://www.abacuspub.com/order/fd3_fs2004upgrade.htm
If there is an airshow with in 2 states of me I'm there&&
&&&&
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Reply #1 -
Sep 8
th
, 2003 at 7:54pm
Wing Nut
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It's about time someone else saw what a ripoff these people are. I am finished with Abacus. As long as GMAX is free, no one needs them anyway.
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Reply #2 -
Sep 9
th
, 2003 at 12:58am
BMan1113VR
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there utilities are good. . .generally there planes are . . .
. . .well not
Sincerely,&&Me&&
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Reply #3 -
Sep 9
th
, 2003 at 5:01am
ozzy72
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Lets be honest guys, a three year old with an Etch-A-Sketch could do better aircraft design
There are two types of aeroplane, Spitfires and everything else that wishes it was a Spitfire!
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Reply #4 -
Sep 10
th
, 2003 at 1:36pm
planespotter
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after posting my displeasure with Abacus for charging for a 2004 update I feel I need to post their reply.
Hi Dave,
Thank you for the email concerning your thoughts on the upgrade policy and price for Flight Deck 3. We've been evaluating how to best utilize our upgrade policies. We constantly monitor our customer's comments and try to make sure we don't lose sight of it all.
Your comments were constructive and we will take them.
On a side note, I can understand your point of view completely. If the update we are simple matter of making the planes work in FS2004, it would most likely be free. The problem is there was much more involved in making everything work in FS2004 - to summarize these updates there is a new FSUIPC.DLL that is no longer freeware so we had to purchase a license for using the new DLL file. ArrCab had to be updated to work with the new DLL file as well. All of the Flight Dynamic files had to be updated to work correctly in FS2004. Instrument panels were updated to be more accurate and include all required high-tech instrumentation - which means the Virtual Cockpits also had to be updated. Textures and MDL files were also updated. Along with these updates, we are also including a new Fresnel Lens system to add more realism to the carrier operations and the S-3 Viking. The decision to charge for an update is based on the amount of work involved to develop the update. The FD3 packages was a good 4 months in development starting December 2002, plus another 2 months to be accurately FS2004 compatible.
Thank you for your comments.
Regards,
Adam Howe
Abacus Software
adam@abacuspub.com
It's only fair to post thier reply, if the mods feel they need to lock this to than feel free. I just wanted both sides view to be posted. They replied back in 3 days which I think is pretty fast considering I emailed the wrong person.
Just wanted to give their side as well....
If there is an airshow with in 2 states of me I'm there&&
&&&&
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Reply #5 -
Sep 10
th
, 2003 at 1:55pm
AndyG
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Up, up and awaayyyyyy....
England
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As reply's go that is pretty much a load of bullplop (as Col Potter used to say in MASH). I made the 'mistake' of downloading the updated FSUIPC at about the same time I got FD3 so, needless to say, nothing worked; I was forced to register FSUIPC (mind you, does have some advantages) and FD3 worked fine with the new version, my version of Arrcab seemed to be fine without their so-called updates!
As for their comments about the changes to the aircraft, hand's up who uses the default planes; thought so! There are any number of decent naval aircraft out there (thank you Dean Reimer et al), I've even been known to fly off the DSB Typhoon - Royal Navy repaint to follow!
Has anybody tried to use the existing program with FS2004?
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Reply #6 -
Sep 15
th
, 2003 at 6:49pm
BE58D
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Antioch, California
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I am beginning to feel the same, I have FSDS2 and I love it but I also have several of their other programs and I have yet to see a patch for them, and if they do... I am sure they will charge. If they do, piss on them! someone then needs to crack their crap and start distributing as freeware. Once, they see the loss in their pocketbooks... their tune will more than likely change!
#$%^ing @$$holes
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Reply #7 -
Sep 16
th
, 2003 at 10:15pm
Scottler
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Now, now, now....no need for giving anyone any illegal ideas. lol
Great edit, Bob.&&&&&&Google it. &&&&
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Reply #8 -
Sep 17
th
, 2003 at 1:39am
BE58D
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You are right because if we really think about, a lot of payware companies do it... LAGO, Flight1, etc. But, their products are usually worth pay the little upgrade fee. Most of Abacus's stuff, is really nothing more than them changing the directory(s)/folder(s) in which their product needs to access, why not... ALLOW THE USER TO SELECT THE DIRECTORY(s)/FOLDER(s) in which their product needs to access? I know it can be done... you see it all the time.
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Reply #9 -
Sep 17
th
, 2003 at 7:02pm
PSW
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Abacus is just too expensive.As BMan said,their utilities are good but not their aircraft.Some freeware models are better than theirs.
PSW
[size=2]&&
James Jaw
&&President & Founder&&Project SkyWorks&&
&&&&
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Reply #10 -
Sep 19
th
, 2003 at 10:09am
Developer
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Agreed everyone. I downloaded a few 10-day trial versions of some aircraft from "The Premier Collection." They were a complete joke. I have gotten better freeware of the same aircraft.
Developer
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Reply #11 -
Sep 20
th
, 2003 at 5:32pm
Alamo1
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I guess I am seriously screwed. I downloaded Abacus' Premier Cessna 310 (Sky King) today and tried to put it (stupidly) into FS2004, just to see if it would work, and if I liked it. I got the unusuable red sreen, so I went to remove it. Now FS2004 doen't work at all! I even did a clean reinstall in a new folder and it still crashes after saying it can't initialize the Abacus Cessna 310! How is that even possible? Anybody have any ideas how I can fix this? Thanks,
Randy Allamon
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Reply #12 -
Sep 21
st
, 2003 at 8:22pm
Alamo1
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Yep. XP.
I only recently got winxp, so, as you all probably know, the cfg. file isn't in FS9 at all, but is at C\Documents and Settings\(user)\Application Data\Microsoft\FS9.
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Reply #13 -
Sep 22
nd
, 2003 at 9:25am
Wing Nut
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I bought their Gee Bee a few weeks before FS2004 came out. It won't work in the new sim, so I sent an e-mail asking when it'll be updated. Their reply was 'The original designer doesn't work with us anymore, so we can't upgrade it.' Pretty unproffesional if you ask me.
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Reply #14 -
Sep 23
rd
, 2003 at 11:31am
Felix/FFDS
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Quote:
I bought their Gee Bee a few weeks before FS2004 came out. It won't work in the new sim, so I sent an e-mail asking when it'll be updated. Their reply was 'The original designer doesn't work with us anymore, so we can't upgrade it.' Pretty unproffesional if you ask me.
Not really - From what I see, Abacus serves as a marketing arm for these models. Their reply implies that "ownership" of the model remains with the designer, unless other arrangements are made.
One thing to remember on the "Premier Collection" and other offerings by Abacus, or for that matter, ANY payware or freeware developer. The models are valid for the flightsim version they were made for. Obviously, you cannot ask an AF99 model to work in FS2004, nor an FSDS1 model in FS2004 - correctly.
Have they had customer support problems? Yes. and the response you received, and in all fairness, shared, shows that they're trying.
Abacus, and any other payware company, has a constantly changing playing field. They are competing with each other, of course, but also with the freeware developers/groups.
From what I've seen - it hasn't been a good year for payware.
Felix/
FFDS
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Reply #15 -
Sep 23
rd
, 2003 at 3:08pm
Wing Nut
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I agree with you Felix, except for two reasons. First, while FSDS craft are not working in FS 2004, there was and is not a notice telling me this. Second, if you are going to sell a plane, you had better darn well support it. If you are no longer in contact with the designer, you have no business selling his work in the first place. Redesigning the plane in FSDS2 would not be all that hard (from what I have seen with my tinkering) and the texture files could have been re-used.
I am not bitching about the money I spent. It was only $10.00 and sometimes I still fly FS 2002 and will until the patch for Emma Field comes out. Like I said, I just think they're unprofessional.
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Reply #16 -
Sep 23
rd
, 2003 at 4:04pm
Felix/FFDS
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Quote:
I agree with you Felix, except for two reasons.
Quote:
First, while FSDS craft are not working in FS 2004, there was and is not a notice telling me this.
Correction - ANY aircraft not built with FSDS2 or gmax - (basically, not adhering to the SDKs that came out after FSDS1 was developed) will not work properly with FS2004. Models on payware sites that I've seen - Abacus and other, state whether their models are for FS2000, FS2002, FS2004.
Quote:
Second, if you are going to sell a plane, you had better darn well support it. If you are no longer in contact with the designer, you have no business selling his work in the first place.
I disagree. An agreement to sell a particular model for a given sim version, does not constitute a "grandfather" clause to update - if possible - for later versions. If I were to sell my Mig15 for Fs2000, I am in no obligation to "update" it for FS2002, FS2004, etc. I can continue to sell it for FS2000. Now, where I will agree with you is that if I then *state* that the model will work with FS2004, then yes, I have made the obligation to update it. (not necessarily "free")
--
Quote:
Redesigning the plane in FSDS2 would not be all that hard (from what I have seen with my tinkering) and the texture files could have been re-used.
Qualified. Without know the specific plane and program used to build the model, it may be a complete rebuild. Updating a model to FS2004 may actually entail anywhere from a partial to a complete rebuild, to accomodate the increased "eye-candy" - now "you" want operating levers, pedals, etc. .... which take time to build, animate ... then of course, the textures have to be redone to fit the new model.
I like the comments I've seen, however, and it gives me a different perspective on my own investigations into payware.
Felix/
FFDS
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Reply #17 -
Sep 25
th
, 2003 at 8:23pm
d0mokun
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i dont really know what to add but, i can see both sides of the argument here.
they once tried to get me to 'sell' my h-60's to them but erik and I decided against that. for our own reasons and in that, it seems, that with the advent of gmax and 2002\ fs9 the abacus aircraft just arent cutting it.
simply put, I loved them in fs2000.
but not 2002 and certainly not fs9.
anyhow, why is it Felix always manages to say the thing everyone else is trying to say and wrap stuff up? psychic or something lol? magical powers..
Regards,&& Dano&&&&Daniel Dunn&&
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Reply #18 -
Sep 25
th
, 2003 at 10:15pm
Felix/FFDS
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Quote:
anyhow, why is it Felix always manages to say the thing everyone else is trying to say and wrap stuff up? psychic or something lol? magical powers..
and here I thought it was my commanding 280lb presence ...
Felix/
FFDS
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Reply #19 -
Sep 26
th
, 2003 at 11:39pm
Blade
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Quote:
and here I thought it was my commanding 280lb presence ...
THAT TO!
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Reply #20 -
Oct 13
th
, 2003 at 4:51pm
SaVas
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Being someone new to the FS9, looking for some
great
payware planes, the information regarding Abacus has lead me down a different path. To avoid the headaches, I shall avoid the cause. No Abacus for me
My life is like the movie Office Space
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Reply #21 -
Nov 3
rd
, 2003 at 9:15pm
Daz
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haha the post went from extreme aggression to everything being sorted out and explained in full.. thanks felix lol
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Reply #22 -
Nov 3
rd
, 2003 at 9:22pm
d0mokun
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are you stalking me Daz lol.. second post tonight.
and here was me thinking this thread was dead!
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Reply #23 -
Nov 3
rd
, 2003 at 9:28pm
Wing Nut
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Dan, where is your English Electric Lightning? I looked for it and couldn't find it...
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Reply #24 -
Nov 3
rd
, 2003 at 9:32pm
d0mokun
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What's cooler than cool?
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good gawd erm.. pop me an email and i'll help you find them lol.
sorta.. well.. lost the store when i went [bleep]'ing around with it.. so now its lost in the confines of SWReg.
but.. email me and i'll get onto it.
dan
Regards,&& Dano&&&&Daniel Dunn&&
Studio
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Reply #25 -
Nov 14
th
, 2003 at 9:32pm
Katahu
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I have a project that is almost complete. Most of you have already heard about.
Once the full package is complete and released, there is a good chance that Abacus might try to make a deal with me because the model will have extreme detail.
If that ever happens, I will take my nice little third finger on my right hand and flip it at Abacus. If you know what I mean.
I want to release the model as freeware because I want a lot of people to have fun. And why should anyone have to pay money to a 2-bit company [or any company] just to have fun?
I just want my model to become the most detailed model in the FS world since the Jaguar [for FS2002].
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Reply #26 -
Jan 2
nd
, 2004 at 10:54pm
awash2002
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that is why I only buy from flgiht1 or Captian Sim I did download there FS repainter what a joke that was you could not evan paint the spinner or the prop
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Reply #27 -
Jan 3
rd
, 2004 at 1:48am
SilverFox441
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Now What?
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You can't repaint anything on any plane that isn't already a texture. It all depends on how the original designer made the plane.
I fail to understand the heat against payware...then again I've yet to see a payware designer holding a gun to someone's head to extort money.
If you don't like Abacus' (or any other payware)...don't buy it.
Steve
(Silver Fox)
Daly
&&
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Reply #28 -
Jan 3
rd
, 2004 at 10:08am
Hagar
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My Spitfire Girl
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I'm a bit late in this discussion but here's my thoughts. I'm not the biggest advocate of Payware but will readily purchase software I like. I always liked FSDS1 & updated to FSDS2. No big deal & as I remember it cost me around $20. Not a lot when you consider the amount of pleasure its given me. FSDS was developed by Louis Sinclair, not Abacus. They simply market it for him. I have every respect for Louis as he is an FS enthusiast & supports his products with regular updates. FSDS2 is capable of doing all I want & more for both CFS2 & FS2002/4. I find it much easier to use than Gmax which is impossible for an old fogey like me to understand.
You can say what you like about Abacus & everyone is entitled to their opinions. I've dealt with them since first starting in this hobby. Their website has always been difficult to navigate but I find their customer support first class. They also have a free downloads section with many useful little utilities.
One other point. Where else in the FS Payware world can you "Try before you buy" as you can with many Abacus addons? That certainly makes a big difference to me.
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Reply #29 -
Jan 22
nd
, 2004 at 10:54pm
A/SGT.Mav316
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Well I can almost agree with the authors comments, this being the first time I saw this topic. Abacus can be a pain in the ass every once in awhile. But atleast they try to do right with you in the end.
Here is my experience ordering the upgrade disk from them through the mail.
Dec. 8 - placed order
Dec13 - finally acknowledged my sales receipt and claimed to have shipped it to me.
Dec.30 - got another email that they have sent it to me after my recent complaints of not receiving it.
Jan.13- Still haven't received it, asked for the shipping tracking number, none giving said it went through the USPS. So they said they would send another 2night UPS delivery.
Jan.17 - Still haven't seen it, They sent it to an old address I had with them and not even to the address I provided to them with my order.
Jan.19 - Went to the UPS in the middle of no where that took me 2 hours to find. When I got it they shipped the wrong damn disk, they sent the original FD3. Now you tell me why would I ask for an upgrade copy of the original disk!
Jan 21 - After complaining they sent me an overnight delivery to my door and corrected the order and shipping address problem. I finally got the disk and they sent me a $10 certificate and a mouse pad to smooth things over with me. How business like
!
All in all after my first catapult launch in the new F14! My anger turned into a nice big grin of satisfaction. But I am still pissed at Abacus for not getting it right the first time! They should have just refunded my money and giving me a free addon coupon, then I would have been happy! That's good business!
Its only in your mind, strong mind, strong soul and nobody can take that from you!
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Reply #30 -
Jan 23
rd
, 2004 at 9:18am
SabreHawk
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Colonel
Off we go......
Seattle, Wa. USA
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That's right Mav, if you had to wait that long for a meal in a restaurant you'd have gotten it for free, and maybe even got a free dinner pass for the next time you come back.
That's what customer service is all about, the customer is allways right, and if you want him to come back, and also if you dont want him to spread bad words about ya, you have to treat it this way.
The losses you'll suffer from bad publicity, will far out weigh the loss of giving something free of charge to an unsatisfied customer.
This thread alone is a good example of how fast, far and wide bad publicity can spread, and cost a company big time.
&& [center]
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Reply #31 -
Jan 23
rd
, 2004 at 3:29pm
planespotter
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Colonel
I chase airshows
KPSM
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well I must admit, after many emails I finally got my free update for FS9.
So I guess all is not lost
If there is an airshow with in 2 states of me I'm there&&
&&&&
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Reply #32 -
Jan 23
rd
, 2004 at 5:09pm
SabreHawk
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Colonel
Off we go......
Seattle, Wa. USA
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Yayyyyyyy!!
Boy im just glad I was able to have bought this one right off the storeshelf in the 2004 version.
&& [center]
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Reply #33 -
Jan 25
th
, 2004 at 9:32pm
A/SGT.Mav316
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You live, you learn, correct
and move on!
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Quote:
Yayyyyyyy!!
Boy im just glad I was able to have bought this one right off the storeshelf in the 2004 version.
Just one question though, did you already own a copy of the FS2002 version before you bought the Fs2004 version
!
if so I don't think you lucked out my freind you got robbed, but saved yourself a headache getting a free upgrade!
Its only in your mind, strong mind, strong soul and nobody can take that from you!
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Reply #34 -
Jan 26
th
, 2004 at 1:20pm
SabreHawk
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Colonel
Off we go......
Seattle, Wa. USA
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No I didnt have the 2002 ver., bit I did make out because the ver. I bought on CD was for both 2k2 & 2k4, so now have FD3 insatalled in both, all for one price. 8)
&& [center]
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Reply #35 -
Jan 26
th
, 2004 at 5:32pm
Scottler
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Quote:
The losses you'll suffer from bad publicity, will far out weigh the loss of giving something free of charge to an unsatisfied customer.
There's no such thing as bad publicity. The mere fact that this thread has been active for almost six months attests to that.
Great edit, Bob.&&&&&&Google it. &&&&
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Reply #36 -
Jan 26
th
, 2004 at 5:54pm
d0mokun
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Colonel
What's cooler than cool?
Ice cold!
Staffs, UK
Gender:
Posts: 1165
yeeaaah but its publicity of a bad nature. at least, the beginning of the post was.
dano.
Regards,&& Dano&&&&Daniel Dunn&&
Studio
TwentyOne design team&&&&Formerly known as Moomin_dan ...
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Reply #37 -
Jan 26
th
, 2004 at 6:14pm
Scottler
Offline
Colonel
Albany, New York USA
Gender:
Posts: 5989
And the name "Abacus" has been mentioned ever since. Sure, there will be a few people who are turned off by this thread, but there are far more who have never heard of Abacus, and have now. And eventually, they'll forget about the thread, and they'll only remember the name. Marketing 101.
Great edit, Bob.&&&&&&Google it. &&&&
www.google.com
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Reply #38 -
Jan 26
th
, 2004 at 6:31pm
SilverFox441
Offline
Colonel
Now What?
Mississauga, Ontario, Canada
Gender:
Posts: 1467
You also have to consider the effect of who comes down on which side of the arguement...err...discussion.
As Hyperion said, most will forget the discussion and only remember the name. Among those that DO remember half will be influenced by statements made by those they respect or are "known" names in the FS realm.
So, work out the math (all figures arbitrary):
80% Forget discussion and remember name
"Abacus"
5% Remember discussion but are influenced in favour of
Abacus
5% Remember discussion but are influenced against
Abacus
10% Remember discussion, decide to make up their own minds about
Abacus
So what started out as an anti-
Abacus
thread actually results in 85% of the readers being pro-
Abacus
. Many of the anti-
Abacus
crowd would also fall into the anti-payware crowd...so no net loss to
Abacus
there.
There's no such thing as bad publicity.
Steve
(Silver Fox)
Daly
&&
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Reply #39 -
Jan 26
th
, 2004 at 7:02pm
d0mokun
Offline
Colonel
What's cooler than cool?
Ice cold!
Staffs, UK
Gender:
Posts: 1165
maybe so but i dont think the idea of the thread was to down abacus in the first place; merely to state thier customer support level..
.. and how its now been sorted.
thy end lol.
dano.
Regards,&& Dano&&&&Daniel Dunn&&
Studio
TwentyOne design team&&&&Formerly known as Moomin_dan ...
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