Simviation Forum - Member but not allowed to download

Feb 26^th, 2013 at 8:38am

Goldfishrock Offline
1st Lieutenant
I Love Simviation.

Posts: 2

Hi, I recently joined Simviation with paid membership however when I am trying to download files it is giving me the "Simviation Premier Members have Fast Access and Fast Downloads!" page and clearly not recognising I have paid membership.

I'm using Firefox (I've tried Chrome too!), cleared caches, rebooted, you name it.... I've tried it!

Help?!! Thanks

Cheesy

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Reply #1 - Feb 26^th, 2013 at 9:58am

pete Offline
Admin
'That would be a network
issue'
Cloud Cuckoo Land

Posts: 8500

Goldfishrock wrote on Feb 26^th, 2013 at 8:38am:

Hi, I recently joined Simviation with paid membership however when I am trying to download files it is giving me the "Simviation Premier Members have Fast Access and Fast Downloads!" page and clearly not recognising I have paid membership.

I'm using Firefox (I've tried Chrome too!), cleared caches, rebooted, you name it.... I've tried it!

Help?!! Thanks

Cheesy

Hi

I have checked your account and all seems to be OK.

I have confirmed your details in an email and please let me know if you have any further problem.

Meanwhile thank you for your support.

Pete

Think Global. It's the world we live in.

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Reply #2 - Feb 26^th, 2013 at 12:44pm

Goldfishrock Offline
1st Lieutenant
I Love Simviation.

Posts: 2

Thanks for that Pete but the problem wasn't logging in, it was the fact I get a screen telling me to join to get full download privs (I can't post a screenshot as your site won't permit me to until I have posted five messages, so I've emailed them).

When I try to download it is treating me as a guest member not a paid member so I get throttled speed even though I have a valid membership. I can confirm that despite logging in correctly I still get the screen meaning I am unable to download the file as a paid member (only getting slow speed etc)

Thanks

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Reply #3 - Feb 26^th, 2013 at 1:19pm

pete Offline
Admin
'That would be a network
issue'
Cloud Cuckoo Land

Posts: 8500

Hi

Logged in fine with your details --(please see screenshots)

Downloaded at members speeds - no ads and you can download as many files as you like at same time

Maybe you are making a small error in username/pw? Or if not please try clearing cache.

Think Global. It's the world we live in.

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Reply #4 - Feb 27^th, 2013 at 6:53am

Hagar Offline
Colonel
My Spitfire Girl
Costa Geriatrica

Posts: 33159

Goldfishrock wrote on Feb 26^th, 2013 at 12:44pm:

Thanks for that Pete but the problem wasn't logging in, it was the fact I get a screen telling me to join to get full download privs (I can't post a screenshot as your site won't permit me to until I have posted five messages, so I've emailed them).

When I try to download it is treating me as a guest member not a paid member so I get throttled speed even though I have a valid membership. I can confirm that despite logging in correctly I still get the screen meaning I am unable to download the file as a paid member (only getting slow speed etc)

Thanks

I'm wondering if you logged into the Express Member area. http://simviation.com/1/login

This is completely separate from the forum.

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