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Deep Disapointment in VRS. Buyers Beware! (Read 1572 times)

Mar 24^th, 2012 at 3:57pm

D. Miller Offline
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A couple days ago I was browsing my local Bestbuy and came across a FSX addon by VRS, The F/A-18 Superbug. It wasn't in the discount pile or on clearance and I bought it. I got home, printed the HUGE manual, installed the aircraft and flew for a couple hours. The aircraft is greatly detailed and without the manual you can't get it off the ground. I went to the VRS website for a little tech support on a question. One thing that wasn't mentioned anywhere on the box or in the manual was that since I didn't buy it directly from VRS I'm not allowed to get the same support as others. Basically on my own. THEY sold a bunch of copies to BestBuy at a discounted price and it doesn’t include any help from them. They only way you find this out is attempting to setup a user name on their forum you enter your product code and it pops up a dialog box that says you bought the cheep version and your SOL.

If I would have know this it would have changed my decision.

"The difference between genius and stupidity is that genius has its limits" --Albert Einstein

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Reply #1 - Mar 24^th, 2012 at 5:11pm

CHUCK79 Offline
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This Topic was moved here from Flight Simulator X by CHUCK79.

That is no way to treat someone who just spent their hard earned money Angry

I've had the Superbug for quite some time now, and have logged many hours in it. Perhaps I could help you with whatever it is that's hangin' you up Wink

Chuck

"Oh! I have slipped the surly bonds of Earth and danced the skies on laughter silvered wings. Sunward I've climbed and joined the tumbling mirth of sun split clouds.....and done a hundred things you have never dreamed of.....wheeled and soared and swung high in the sunlit silence. Hovering there, I've chased the shouting wind along and flung my eager craft through footless halls of air.

Up, up the long, delerious, burning blue I've topped the wind swept heights with easy grace where never Lark, nor even Eagle flew. While with silent lifting of mind I've trod the high untrespassed sanctity of space, put out my hand and touched the face of god"

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Reply #2 - Mar 25^th, 2012 at 8:28am

idahosurge Offline
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I Fly Sim!
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Will Best Buy let you return it if you explain to them why (no forum support and that was not stated on the box)?

While you can not post be topics (questions) I think that you are allowed to search the VRS forums, did you try and do a search on your paticular question to see if there were any previous threads on it?

Like Chuck said, post your problem and may be we can help.

Asus R3E_i7 980X @ 4.44GHz_TR Silver Arrow_Mushkin Redline 6GB 1,644MHz @ 6-7-6-18_Zotac AMP GTX 480_OS - Windows 7 Ult 64b_OS SSD - Crucial C300 128GB_FSX HD - WD VR 600GB*2 w/3ware 9750-4i 6Gb/s Controller_Corsair AX850_CM HAF-X_FSX Gold, UTX, GEX, FSG, ST, MSX, MSE, FTX, FEX, FSWC, MTX, STB, AS F16, PMDG MD11, CS MD80 Pro, FSD P38, VRS FA18E

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Reply #3 - Mar 25^th, 2012 at 10:40am

ftldave Offline
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I'd be surprised if Best Buy will accept a software item as a return. Most of the big corporate box stores refuse, won't take any kind of media as a return. Maybe as a credit for another purchase, though.

Sounds like VRS classifies this as a "gray market" sale and refuses support, another all-too-common and all-too-lousy business practice. Surely VRS can't be so big that it can ignore its customers (like big corporations do). Angry

"Research is what I'm doing when I don't know what I'm doing."
- Werner von Braun

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Reply #4 - Mar 25^th, 2012 at 12:20pm

Flying Trucker Offline
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You folks seem a bit lucky.

Here in Canada we can not get Best Buy or Future Shop to carry anything along the Flight Simulator Lines.

When the stores first opened they did.

Now because everything is available on line they are not interested.
Seems Aviation World is going that way also.

When we mentioned to Best Buy and Future Shop they were ten to fifteen minutes from the largest air base on the continent they did not care.
Hope they go the way of the dodo bird.... Tongue

Cheers...Happy Landings...Doug

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Reply #5 - Mar 27^th, 2012 at 4:43am

Camel_Moe Offline
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This is a bit odd. I bought mine at Bestbuy about a year ago, and unless they've made policy changes, you could get direct customer support through this link (also on your windows startmenu):

https://secure.softwarekey.com/solo/customers/

I seem to recall that I had to register using my Licence ID, and Password, both found on a sticker in the box.
I then had an option to "register products purchased through authorized dealers", and after that I had access to a customer service e-mail addy on my main customer page that resolved my issues, as well as direct links to the main site, and support site.
I had to register again for the latter two, again using the ID and password codes, but had no problem doing so that I remember. It was pretty much like registering for any forum otherwise.
I don't recall a "no service for cheap copies" notice, but I couldn't say I didn't get one either. All I wanted to do was read, and it let me do that just fine.
But, come to think of it, either way, it might be quicker to take the previous offers for help you've gotten here.... Grin

Update:
Here, read this: http://forum.avsim.net/topic/281747-vrs-superbug-released-but-their-support-foru...

It explains why I never had trouble getting support. I didn't try posting for it in the forums, I just used the e-mail addy.

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Reply #6 - Mar 28^th, 2012 at 12:19am

mfaulisi Offline
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Yeah you can't post but you DO get support. I asked a question and Jon emailed me back within 5 minutes.

"For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and there you will long to return." - Leonardo da Vinci

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Reply #7 - May 28^th, 2012 at 9:19pm

D. Miller Offline
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KRDM

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Any chance the offer still stands on some support here for the VRS?

I just sent an email to the admin, thinking maybe someone else has had the same problem.

I recently had to reload all of my FSX Payware and I am having fits with my VRS Superbug F/A-18. I loaded everything today and it went fine. I tried to fly the jet and for some reason my throttles will not return to idle once engaged. I move them slightly and they go to Military power and will not return to idle. I cant even right click each throttle and shut the engines down. I can enter into Slew mode and the engines will retun to idle. I never had this problem before.

Any ideas. I love this jet. VRS makes a great product, just wish I could get it flying again.

"The difference between genius and stupidity is that genius has its limits" --Albert Einstein

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