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A glowing commendation. (Read 447 times)

Apr 19^th, 2010 at 6:10pm

eno Offline
Colonel
Why you shouldn't light
your farts!!
Derbyshire UK

Posts: 7802

I've just experienced the best customer service from a payware company.

Rob at Real Air Simulations has just done a fantastic job of helping me out of a sticky situation. I lost the original installer for my Real Air Spit, bought when it came out for FS9 and because of when I bought it I was unable to redownload from the site so I could then buy the upgrade for FSX.
I mailed Rob with as many of the original details I could find, he replied within an hour and said to order the upgrade and mail him the order number, he would sort it so when I activated the installer it would give me the full version.
True to his word when I ordered it this evening and mailed the number he replied in half an hour and said to go ahead and download from the link ........ it would be the full version not the upgrade.

It sure was ........ and I have my favourite payware aircraft back in the hangar.

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Reply #1 - Apr 19^th, 2010 at 9:27pm

yancovitch Offline
Colonel
effortless effort
born montreal, live vancouver

Gender:
Posts: 1897

my favorite too......isn't it wonderful getting such service?....getting rare these days.....

intel i7 950.....asus p6t delux v2....asus gtx 285......raptor 150g...raptor300g (fsx)......liquid cooled cpu cooler.....6gb corsair 1600-777........windows 7......antec 900 case.....

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Reply #2 - Apr 26^th, 2010 at 12:02am

BigTruck Offline
Global Moderator
Former Sergeant of Marines
Tuscaloosa, AL

Gender:
Posts: 7161

Wow, very noble of him!! Such a rare thing these days!

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Reply #3 - Apr 26^th, 2010 at 6:54am

JBaymore Offline
Global Moderator
Under the curse of the
hombuilt cockpit!

Gender:
Posts: 10261

It is always about the combination of product AND service that is the measure of the company.

Good news there.

best,

..............john

Intel i7 960 quad 3.2G LGA 1366, Asus P6X58D Premium, 750W Corsair, 6 gig 1600 DDR3, Spinpoint 1TB 7200 HD, Caviar 500G 7200 HD, GTX275 1280M, Logitec Z640, Win7 Pro 64b, CH Products yoke, pedals + throttle quad, simpit

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