I think it is my duty (and I ask the administrators of this forum to give me the opportunity) to let all the people that have a passion for Flight Simulator know about my problem with the well-known distributor of Flight 1 software.
Everything below is based on facts and documents:
I decided to buy through the website of Flight 1 the program FS Global 2008 on Sunday, 09th of March 2008.
I paid online with my credit card, I received through e-mail the confirmation of my order, payment done and the link of Flight 1 where I can connect to check the track status of my order; this is what I did the day after and I checked that the software was sent by airmail the 10th of March 2008 at 9.18 AM ( I guess this it is only an internal Flight1 tracking system, not an official receipt); so I had only to wait for it.
The 4th of April, considering the long time I was waiting for it, I decided to contact the Costumer Care of Flight 1, where I opened a ticket of assistance to inform them that I didn’t receive the software I had ordered. After three days the 7th of April I received their reply through Mr Matt Walsh where he said he was sorry and he wanted a confirmation of my address; he also said that they would have shipped a new copy of the software.
I was positively surprised of the professionalism and quickness of Flight 1, I confirmed my address and the 8th of April I received the confirmation of the new shipment of FS Global 2008 from Mr Walsh/Flight 1; but they didn’t give me the possibility to check the track status of this second shipment; I was not worried about that, I thanked and waited.
The 27th of April I wrote them in the previous and still open ticket of assistance that I hadn’t received also the second copy underlining that the transport they used was not efficient and safe and I added that I was waiting to be contacted by them to find a solution.
From that moment I have received only SILENCE from Flight1.
The 12th of May I was angry and worried so I opened a second ticket of assistance and I received the confirmation about the information to monitor the ticket itself by an automatic mail.
Here I insisted that I hadn’t received what I had ordered and paid and I said to Flight1 that if  hadn’t  had a reply within five working days from the moment of the opening of the ticket, I would have taken into consideration the possibility to start legal actions to protect my rights as a consumer.
Still today what I got from them is SILENCE!
Both of the tickets are still open and active.
Obviously Flight1 considers silence a good business strategy to solve the problem with a costumer who paid in advance and a seller who doesn’t respect the contract.
It is also obvious that Flight1 considers 64,90 $ (59,95 for the software and 4,95 for the shipment)
a good amount of money to lose their credibility and dignity.
So I am writing this post as a first action of defence because the violation of a right is something you cannot quantify.
I am going to open post like this one in all the forums of Flight Simulator where I am enrolled.
Thank you very much if you have stayed with me until now.
Magro Tiziano alias timagro Italy

I can do nothing other than support the comments from NickN

I have been dealing with Flight1 for so many years I can barely recall.

I have never had a problem

I have purchased at least 9 add-ons for FSX from them without a hitch.

I am the one who loses the 'keys' for downloads, and Flight1 always supplies them.

Do as Nick says.  Go into the forum and let Steve Halpern know of your problem,  it will be sorted out.   I am sure you won't spam us if you find that in fact you created the problem through some slip of the finger.

There are some other suppliers that I could vent about, but Flight 1 is one of the good sites.

+4 I agree there isn't a better flight sim addon site on the web, my only gripe is they dont have an affiliate program, I would love advertise Flight1 on my websites

Hello everybody

I didn't want to spam in any way by posting my experience with Flight1.
However after my post in some dedicated forums finally I received an answer from Flight1 as it follows:

SOFTWARE FS Global 2008 NOT RECEIVED (Post 3 of 3) - Posted by Jeff Smith on 5/23/2008 1:15:31 AM
Hello,

I am sorry that you have not received this software.   It appears that it has been lost somewhere in the mail system.  I can either provide you a refund of the product or make another delivery attempt.   Please let me know what you would me to do.  I believe Matt was on vacation and the reason he didn't reply.

Jeff Smith
Flight One Software

Now for me the case is closed, and i would not opened it if Flight1  answered me one month ago.

Sorry for the disturb i will continue to read  this forum

Magro Tiziano Italy

Many Thanks for the suggestion...i will do.

Magro Tiziano