You want to know more specifics about what we do so here goes.

1) We conduct a preliminary review of the client’s machine through Yahoo or MSN messenger voice chat. At the end of this review we will recommend that changes be made based upon our knowledge and experience. Some of the changes are mandatory some are up to the client.

2) The client will be asked to update their BIOS and chipset drivers and set BIOS as per our recommendation and according to their hardware.

3) We will request memory upgrades if necessary and will explain to the client the different levels of memory and if it is applicable to their system. If necessary we will explain the installation of the memory since there are varying slot configurations for different MoBos

4) If need be we walk the client through the BIOS update for his/her specific machine or direct the client to a site where they can obtain instructions specific to their machine.

5) We will than recommend the removal or installation of programs that we have tested on a wide range of machines (there are 6 machines for testing) which impact the performance of the machine or conflict with windows. Our recommendations include both freeware or payware so that there will be no additional costs unless the client wants to purchase ( I will not be more specific than this since this is a public forum and I have no desire to deal publicly with any company)

6) Once the client has finished the preliminary required steps we will set a time for the session according to their work schedule.

7) Once in the session we will reset the manner in which windows uses the page file and help the client understand the settings.

8 ) Once we are happy that the client’s machine is stable and free of any unwanted viruses spyware etc. We do a cleaning of the client’s computer and do maintenance. At which time we also try to show the client how to maintain their machine for the future.

9) We will than proceed to set-up the client’s video card and monitor according to testing done on our machines with a wide variety of video cards monitors and drivers. If necessary we will walk the client through a driver reinstall to insure that they have an absolutely clean installation of drivers.

10) Once we are satisfied that the video/monitor is stable and functioning correctly we set the client up to access their .cfg file and their main flightsim folder. We than make sure that the client has installed the patch from MS and help them understand how best to do the process. We follow this process closely to insure that there are no errors.

11) We than set clouds into the sim (after making back-ups) in accordance with the client’s machine’s specs and using freeware available on the net. Which cloud types we used are tested thoroughly and the client is given a complete explanation of their choices and the impact.

12) Once the client has loaded the necessary files and whatever additional files (only if necessary) they need (we load the sim in a specific fashion in order to avoid scenery.cfg errors) and we have made back-ups of any folder in which changes were made we blow out the client’s current .cfg file (after making a backup).

13) We than do some registry tweaks walking the client through each step so that they understand not only how but why

14) We than proceed to set-up a new hardware profile on the machine in preparation for creating a new virtual machine

15) We direct the client on how to turn off services in their new profile (we do not use Black Viper’s site which is outstanding but to general for each client’s specific needs)